Refund & Return Policy
At Kyndredology, we want you to shop with confidence. If something isn't right with your order, we're here to help. Please read our Refund & Return Policy carefully before making a purchase.
Overview
Our policy differs depending on whether you purchased a Printed Journal or a Digital Journal.
Please review the relevant section below.
Printed Journal Returns
We accept returns for printed journals within 7 days of the delivery date, provided the item meets the conditions outlined below.
To be eligible for a return, your journal must:
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Be unused and in its original condition
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Include the original packaging
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Be free from marks, damage, or signs of use
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Be returned with proof of purchase or your order number
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
For hygiene, quality assurance, and copyright reasons, we cannot accept returns for:
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Used journals
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Journals with writing, markings, or damage
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Gift cards
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Clearance or final sale items (if applicable)
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Digital products
Digital Journal Policy
Due to the nature of digital products, all digital journal purchases are final.
Once your digital journal has been delivered or the download link has been accessed, we are unable to offer refunds, returns, or exchanges.
However, if you experience technical issues accessing your purchase, please contact us. We'll be happy to assist you.
Damaged or Incorrect Orders
If your printed journal arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your Order Number
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Full Name
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Photos of the item
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Photos of the packaging
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A brief description of the issue
After reviewing your request, we'll work to provide an appropriate solution, which may include:
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A replacement product
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A refund
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Store credit (where applicable)
How to Request a Return
To begin a return request, please email us at:
Please include:
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Order Number
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Full Name
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Reason for Return
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Photos (if the item is damaged or incorrect)
Our support team will review your request and provide return instructions if your return is approved.
Please do not send items back before receiving confirmation from our team.
Refund Process
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Return Shipping Costs
If the return is due to:
Our Error (wrong item, damaged product, or manufacturing defect)
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We will cover the return shipping costs where applicable.
Customer Preference (changed mind, ordered by mistake, etc.)
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Return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless the return is due to our error.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
Orders can only be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.
Digital journal orders cannot be cancelled after delivery.
Exchanges
We currently offer exchanges only for items that arrive damaged, defective, or incorrect.
If you would like a different product after placing your order, please contact us before your order is shipped.
Late or Missing Refunds
If you haven't received your refund after the expected processing time:
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Check your bank account again.
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Contact your credit card provider or payment provider.
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Contact your bank, as processing times may vary.
If you've completed these steps and still haven't received your refund, please contact us.
Contact Us
If you have any questions regarding returns, refunds, or your order, we're always happy to help.
Kyndredology Customer Support
We aim to respond to all enquiries within 24–48 business hours.
Our Commitment
At Kyndredology, every product is created with care and intention.
If something doesn't meet your expectations because of an issue on our end, we'll work with you to make it right. Your trust means everything to us, and we're committed to providing a thoughtful, transparent, and supportive experience from your first order to your final page.